Administrative Assistant

Part Time
Internship
Monthly Bonus
4 Months
June 24, 2021
Apply now

Administrative Assistant

Part Time
Internship
Monthly Bonus
4 Months
June 24, 2021

Are you looking to join a fast growing banking company?

We are looking for an Administrative Assistant that will help bridge the administrative needs between our Account Managers and Customer Service Representatives. You will help innovate the company’s needs to ensure a seamless client experience and integration process.

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Utilize computer technology to handle high call volumes

Post Internship Opportunities

Upon successful completion of the internship, Lendle Corporation will offer a full time position for Head of Customer Relations. This internship is to ensure we have a qualified candidate for the future role. Once hired a full time pay will be discussed, minimum $30,000 per annum.

Apply now